Quality
. Quality is perceived by the individuals in their own way · The needs of a customer must be understood. Customers expect services to match or exceed their expectations, at right time & at a price they can afford.
· Quality is - Customer Delight
Quality Assurance
· Moving from “CONFORMANCE TO EXCELLENCE”
· You cannot do today’s jobs with yesterday’s methods and still be in business tomorrow.
Definitions of Quality
W. E. Deming
Quality is meeting the (stated) requirements of the customer, now and in the future.
Joseph M. Juran
Fitness for Use.
ISO 9000:2008
Degree to which set of Inherent Characteristics fulfill requirements.
American Society of Quality
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